Carson City’s Citizen Self Service (CSS) — the online portal that allows customers to manage their water account, view their account billing and summary, and submit a payment by credit card, debit card, or e-check — is experiencing an outage and is unable to process any payments online. Until the outage is resolved, these are the alternative methods to make a payment for your water/sewer bill:
- Online payment:
- By credit card, debit card, or e-check through Carson City’s “One Time Payment Option” located on Carson City’s payment page: https://www.carsoncity.gov/services/pay.
- Telephone:
- Payment by telephone: call (888) 837-9291 and following the voice prompts.
- In-person:
- Carson City Treasurer’s Office 201 N. Carson Street, Carson City, Nevada.
- Credit card
- Debit card
- Cash
- Check
- Carson City Treasurer’s Office 201 N. Carson Street, Carson City, Nevada.
Carson City apologizes for the inconvenience to customers who rely on the CSS portal to make their monthly Carson City water payment, and hopes the alternative payment methods provided will meet their needs until the outage is resolved.
If Carson City customers have questions about how they can pay their water/sewer bill, they can contact the Carson City Treasurer’s Office at (775) 887-2092 or at treasurer@carsoncity.gov.
