UPDATE: As network recovery operations continue, state offices in Nevada will likely be closed again Tuesday, aside from critical employees and operations.

The Governor’s Office will circulate updated guidance and information Tuesday morning. Thank you for your patience and partnership as we navigate this.

***

The Nevada Office of the Governor released a memo on Monday afternoon related to the Sunday, August 24 network security breach that caused the state’s technology system to go dark and forced in-person services at state offices. The memo reads as follows:

What happened?

  • On early Sunday morning, the State of Nevada identified a network security incident and immediately engaged in 24/7 recovery efforts. The matter is under active investigation.
  • As the State continues its recovery efforts, the network security incident continues to impact the availability of certain state technology systems on the state network. Some state websites or phone lines may be slow or briefly unavailable during recovery.
  • The State is focused on restoring services safely and validating systems before returning them to normal operation.
  • How does this network issue impact Nevadans?
  • State offices will not offer in-person services today. Agencies will announce when counters reopen and any alternative options.
  • State websites and phone lines may be intermittently unavailable. If a site or line does not respond, please try again later.
  • Emergency call-taking and essential services remain available statewide. In case of an emergency, call 911.

How is the State responding?

  • The Office of the Governor and Governor’s Technology Office (GTO) are working continuously with state, local, tribal, and federal partners to restore services safely.
  • GTO is using temporary routing and operational workarounds to maintain public access where it is feasible. Additionally, GTO is validating systems before returning them to normal operation and sharing updates as needed.

Was any personal information compromised?

  • At this time, there is no evidence that any personally identifiable information (PII) was compromised. The State will share verified information when appropriate.
    Does this affect Nevadans’ home internet or mobile phone service?
  • No. This incident involves state government systems only.

How can Nevadans avoid scams during this time?

  • Be cautious of unsolicited calls, emails, or texts asking for personal information or payments. The State will not ask for your password or bank details by phone or email. As official state websites return online, verify information.

As more information becomes available, it will be distributed from the Office of the Governor in coordination with the Governor’s Technology Office and Office of Emergency Management.