After more than three years of research and development, the Carson City Sheriff’s Office is transitioning to its newest technology platform, Tyler Technologies, modernizing and enhancing city-wide emergency and daily service operations.
This transition is scheduled to be fully implemented during the early morning hours of June 2, 2026. The project will replace the current electronic Tiburon systems that were purchased over 20 years ago.
Sheriff Ken Furlong said that after relentless and extensive formatting and testing, the implementation is expected to run smoothly. The public should not experience any delays in emergency services or first responder response times during this transition. However, as we implement this newest system, there may be temporary delays in report processing, records requests, permits, and registrations. None of the delays are expected to have any significant impact.
The Sheriff’s Administrative Offices may experience short-term delays in processing paperwork and miscellaneous documents as staff adapt to the new platform. However, the Sheriff noted that he expected these interruptions to be brief and minimal. He said he expects the department will return to normal processing times with improved efficiencies and services in the coming weeks.
The Tyler Technologies platform was selected after an intensely detailed analysis of vendors capable of delivering the services needed for Carson City. The city elicited the assistance of Mission Critical Partners to coordinate and evaluate numerous venders who could best serve the needs of public safety entities in this community. Included in the selection process, city user officials visited several agencies across the country to finalize the selection process. During fiscal year 2026, the Carson City Board of Supervisors authorized the upgrade costing over $2 million.
The sheriff noted that the first step of implementation was performed in April when the Detention Center transitioned its processes. As the jail systems were activated, full crews from Tyler Technology and the Carson City Information Technology Department were present on site to react to any unexpected challenges. While the implementation of the jail records management systems continues to be monitored for accuracy and efficiencies, the overall transition was completed successfully without any setbacks.
The Tyler Technology project has been largely labeled as a Sheriff’s Office program, and the department’s leadership team led in the implementation plan. However, the project actually affects nearly every city department in the community. Central to the upgrade is the Public Safety Communications Center computer aided dispatch software. The dispatch center acts as a central focus point for receiving and transmitting public services including Fire, Medical, Sheriff and Public Works. While nearly 18 to 20 percent of the calls received at the center are 911 generated, the dispatch employees also manage a heavy volume of non-emergency calls that are distributed to appropriate departments and agencies throughout Carson City working alongside the Sheriff’s Office and Fire Department.
Sheriff Furlong complimented the leadership teams of the past and present for the public safety platforms. Getting over 20 years of service from our previous vendor platform is a cost achievement in its own. Now, with the newest platform being implemented, we look forward to that same efficiency in government purchasing for our future.
Sheriff Furlong noted the tireless efforts by the city’s Information Technology department, absolute devotion of the Sheriff and Fire Employees, and the full commitment by the Tyler Technology transition teams. The team approach has been the key to this program’s successful implementation. Carson City Undersheriff Jerome Tushbant filled the role of project management and brought the teams together in person and remotely every week to address needs assessment and progress. This management team was likewise committed to keeping the local Board of Supervisors apprised to the developments along the path.
Along with the implementation date of June 2, 2026, many other technology enhancements have been taking place, all connected directly or indirectly to the new platform. Shortly after the turn of the new year, the Sheriff’s Office expanded its drone technologies and equipment, streamlined enhanced real-time crime information capabilities, statistical reports and analytic tools, and external agency coordination. All of the 2026 advancements are designed to provide a return on investment by providing emergency operations information enhancements, public awareness, and proactive community safety upgrades.
We appreciate the community’s patience and understanding as we work to improve upon the services and efficiencies we provide to the residents of Carson City, our families, businesses and visitors.
